SmartHealth behavioral health benefits and resources
SmartHealth understands the importance of staying healthy physically and mentally. SmartHealth benefits include a variety of behavioral health services and resources to help you manage stress and maintain a work-life balance. The health library contains information on various mental health topics such as trauma, adjustment disorders, mental health disorders in teens and children, and anxiety.
SmartHealth behavioral health benefits:
It is important to speak with your primary care provider (PCP) about your mental health. Your doctor may have behavioral health resources available within their office or have partnerships with counselors and medication management providers.
Find a doctor:
You can easily find behavioral health providers on our website. Just click the Find a Doctor button and search for providers and locations specializing in behavioral health. You can search for locations with mental health services, or providers with specialties including counselor, therapy, psychology, addiction, or psychiatry for medication management.
The SmartHealth Tier 2 (BCBS) network offers additional providers and locations for behavioral health services. These providers have the same copays and out-of-pocket costs as our Tier 1 network.
Additionally, you can quickly access virtual urgent care, therapy, and psychiatry through the Amwell platform, which is part of our Tier 1 services.
Virtual Behavioral Health Providers
Note: These providers are in the SmartHealth Tier 1 network but are not employed by Ascension. Virtual services are available in addition to the brick and mortar services that can be found on the Find a Doctor search tool.
Amwell - Virtual therapy, psychiatry and urgent care:
SmartHealth members can schedule a mental health appointment online with an experienced psychiatrist, psychologist or counselor. You can also speak with an experienced doctor or advanced practitioner through a video visit 24/7 for your urgent care needs. Visit smarthealth.amwell.comor download the Amwell mobile app to get started. Once registered, you will gain access to board-certified doctors and licensed therapists and psychiatrists on Amwell.
Be sure to enter the service key “SMARTHEALTH” when you sign up on Amwell or you may be charged a higher rate for your visit.
Rula - Virtual therapy and psychiatry:
SmartHealth members can access virtual mental health services through Rula for quick and easy access to high quality therapists and psychiatrists delivered virtually. In under five minutes, you can easily find a therapist matching your preferences, accepting your insurance, and available for appointments within the week. Rula provides therapy support to SmartHealth members ages 5+ nationwide and offers psychiatry support for those ages 13+ in many states. Schedule your first appointment using the 24/7 online scheduling system or by calling the live agent center.
To schedule a therapy or psychiatry appointment with Rula, click here or call (314) 947-6931.
NOCD - Effective, affordable and convenient OCD therapy:
NOCD provides live, face-to-face sessions with licensesd therapists trained in Exposure and Response Prevention (ERP) therapy, the most proven OCD treatment, and 24/7 support between therapy sessions, when it matters most. By bringing highly trained OCD specialists right to you and partnering with insurance plans to make treatment affordable, we help the OCD community avoid the high costs and shortage of specialists that have historically kept them from accessing high-quality care. Our therapists are trained to deeply understand and treat OCD and related conditions in children as young as 5, teens and adults, and to provide evidence-based treatments for conditions that commonly co-occur with OCD, such as anxiety and depression. Visit nocd.com to learn more about NOCD Therapy and to book a free 15-minute call to get started.
Charlie Health - Virtual Intensive Outpatient Program (IOP):
Charlie Health provides behavioral health treatment programs designed for teens and young adults who need more than once-weekly therapy. We specialize in treating young people with serious mental health conditions, such as major depression, anxiety, suicidal ideation, and more. Our virtual IOP includes curated groups, individual therapy and family therapy, plus a suite of free wraparound care services. We accept nearly all commercial health plans (including SmartHealth), many Medicaid plans, and self-pay. Visit charliehealth.com or call 866-508-7084 to learn more about their treatment programs.
Care management support
Are you looking for resources to manage behavioral health conditions, such as depression, anxiety, and other mental health diagnoses? Would you like to learn or improve your stress management skills?
Behavioral Health Care Management (BH CM) provides additional support to help you manage your mental and emotional well-being. Our care managers provide education, connect you with behavioral health resources or referrals, and develop a plan of care customized to fit your needs.
To connect with care management:
Please fill out the Care Management Request Form or scan the QR code with your phone.
You can also connect by email at acmmembers@ascension.org or by phone at 855-288-6747.
Center of Excellence (COE) Travel Benefit program for substance use disorder and addiction treatment
This program offers help to SmartHealth members seeking treatment for substance use disorder and addiction. The treatment facility is located at the Ascension Illinois Foglia Family Foundation Residential Treatment Center outside of Chicago. Ascension offers an enhanced benefit program that provides:
- Assistance with travel arrangements.
- Coverage of travel and lodging to the facility for you and your travel companion.
- Reduced out-of-pocket costs for those on the PPO plan.
Click here to learn more about the COE travel benefit.
Questions?
If you have questions regarding benefits and coverage, please contact SmartHealth Customer Service at 888-492-6811.
Ascension myCare
Ascension myCare is your one-stop shop of resources for all Ascension associates featuring ways to take care of yourself so you can be there for others, including self-care guidance, well-being apps, Employee Assistance Plans (EAP), events, and support from spiritual care chaplains. Additional myCare resources are available to Ascension associates when logged into your Google work account.